Cancellation and Reschedule Policy
Effective date: June 27, 2026
We hold your appointment time just for you, and your stylist plans their day around it. Please review this policy so we can keep things running smoothly for you and for the guests waiting for a spot.
1. The Notice We Ask For
If you need to cancel or reschedule, please give us at least 48 hours’ notice. This gives us time to offer your spot to another guest. You can cancel or reschedule by calling your salon, or through our online booking or mobile app.
2. Color and Chemical Services
Color and chemical treatment appointments take the most time and preparation. If a color or chemical appointment is cancelled or rescheduled with less than 48 hours’ notice, a $60 cancellation fee applies. This fee is non-refundable and will be charged to the card you have on file or added to your next appointment.
3. No-Shows
A no-show is any appointment you miss without contacting us beforehand. No-shows are subject to a fee, up to the cost of the reserved service, regardless of the reason. Out of respect for our stylists and the guests who would have wanted that time, we apply this consistently.
4. Deposits and Card on File
To reserve certain appointments, such as longer color or chemical services or appointments for new guests, we may require a card on file or a deposit. Any deposit is applied toward the cost of your service. If you cancel late or do not show up, your deposit may be applied to the cancellation or no-show fee.
5. Late Arrivals
If you arrive late, we will do our best to complete your service, but we may need to shorten it or reschedule so we stay on time for the next guest. A significant late arrival may be treated as a late cancellation or a no-show and may be subject to a fee.
6. Unpaid Fees
Cancellation and no-show fees are due promptly. Fees that remain unpaid after 45 days may be referred to collections.
7. When We Need to Reschedule
On rare occasions we may need to cancel or reschedule your appointment, for example due to illness, an emergency, or staffing. If that happens, we will contact you as soon as we can to rebook, and you will not be charged a fee.
8. Appointment Reminders
As a courtesy, we send appointment reminders by text or email. Reminders are a courtesy only, so it remains your responsibility to cancel or reschedule within the notice period, whether or not you receive one.
9. A Note from Us
We are a small business, and a missed appointment affects our stylists and the guests who would have loved that spot. Thank you for being considerate of our time. We truly look forward to seeing you in the salon.
10. Questions
Questions about this policy? Contact us at Contact@smithhairsalon.com or call your nearest salon. We are always happy to help.