Privacy Policy

1. Information We Collect

We collect the following types of information:

• Information you provide to us: your name, email address, phone number, appointment and service preferences, payment information, and any messages, reviews, or feedback you send us.
• Information collected automatically: when you use our website or app, we collect device and browser details, IP address, the pages and features you use, and similar usage data, through cookies and analytics tools.
• Information from your account and appointments: your booking and service history and your account details, collected through our booking and salon management platform.

2. How We Use Your Information

We use your information to provide and manage your appointments and services, process payments, send appointment confirmations, reminders, aftercare, and customer service messages, send promotions and updates when you have opted in, operate and improve and secure our website, app, and services, and comply with our legal obligations and protect our rights and the safety of others. We may also use photographs of hairstyles and results for marketing, as described in our Terms and Conditions.

3. Text Messaging

If you provide your phone number and opt in, we may send you text messages about your appointments and services, and, where you have opted in, about promotions. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, and you can reply HELP for help.

We do not sell, rent, or share your mobile phone number, or your text messaging opt-in or consent, with any third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

4. How We Share Your Information

We share information only as needed to run our business:

• Service providers who work on our behalf, such as our booking and salon management platform, payment processors, email and text messaging providers, and website analytics providers. They may use your information only to provide services to us.
• Legal and safety reasons, such as to comply with the law, enforce our Terms, or protect the rights, property, or safety of our clients, our team, or the public.
• Business transfers, such as if our business is sold, merged, or reorganized.

We do not allow our service providers to use your information for their own marketing.

5. We Do Not Sell Your Personal Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for payment. As stated above, we never share your text messaging opt-in or consent with third parties for their marketing.

6. Cookies and Analytics

Our website uses cookies and similar technologies, and analytics services such as Google Analytics, to understand how visitors use our site and to improve it. You can control or disable cookies through your browser settings, though some features may not work as well without them. Where required, we honor recognized browser privacy signals.

7. Your California Privacy Rights

Depending on applicable law, California residents may have the right to know what personal information we collect and how we use it, to request access to or a copy of that information, to request that we correct or delete it, and to opt out of the sale or sharing of personal information, which we do not do as defined by law. We will not discriminate against you for exercising these rights. To make a request, contact us at Contact@smithhairsalon.com. We may need to verify your identity before we respond.

8. Data Retention

We keep your information for as long as needed to provide our services, maintain your account and history, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will delete it.

11. Third-Party Links and Services

Our website and app link to third-party services, including our online shop, booking platform, payment processors, social media, and the Apple and Google app stores. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and change the effective date shown above. Your continued use of the Services after changes take effect means you accept the updated Policy.

13. Contact Us

If you have questions or requests about this Privacy Policy or your information, contact us at Contact@smithhairsalon.com, or write to Smith Hair Salon, LLC, 41653 Margarita Rd, Ste 102, Temecula, CA 92591.