Refund and Returns Policy

1. Services Are Non-Refundable, and We Will Make It Right

Salon services are non-refundable. We stand behind our work, so if you are not happy with a service, please contact us within seven (7) days of your appointment. We will gladly arrange a complimentary adjustment with your stylist to make it right.

2. Retail Products Purchased in the Salon

You may return a product purchased in the salon within fourteen (14) days of purchase with your receipt or proof of purchase. To be eligible, the product must be unopened, unused, and in its original packaging. For health and hygiene reasons, opened or used products cannot be returned or exchanged unless they are defective or damaged, as described below.

3. Defective or Damaged Products

If a product is defective or damaged, we will replace it or refund it. Please contact us at Contact@smithhairsalon.com within fourteen (14) days of purchase, and bring or send the item with your proof of purchase. Please do not return products to the manufacturer.

4. Products Purchased Through Our Online Shop

Our “Shop | Hair Care” online store is operated by a third-party retailer, not by Smith Hair Salon. Products purchased through that store are fulfilled by, and are subject to the return and refund policy of, that retailer. Please review and follow their policy for any online product return.

5. Gift Cards

Gift cards are non-refundable and non-returnable. In accordance with California law, our gift cards do not expire, and any remaining balance under ten dollars may be redeemed for cash. Gift cards are not replaced if lost or stolen.

6. Memberships, Packages, and Deposits

Memberships and prepaid packages are governed by the terms presented at the time of sign up, including how they are billed and cancelled. Deposits and prepaid appointments are handled under our Cancellation and Reschedule Policy.

7. How to Request a Return or Exchange

The easiest way to return or exchange an eligible product is to bring it, with your proof of purchase, to either of our salons:

Temecula: 41653 Margarita Rd, Ste 102, Temecula, CA 92591
Murrieta: 40404 California Oaks Rd, Suite E, Murrieta, CA 92562

You may also email us at Contact@smithhairsalon.com to start the process. If we arrange for an item to be mailed back, you are responsible for return shipping, which is non-refundable, and we recommend a trackable shipping service. We cannot guarantee that we will receive a mailed return.

8. How Refunds Are Issued

Once we receive and inspect an eligible return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method, usually within five (5) to seven (7) business days. The time it takes to appear on your statement can vary depending on your bank or card issuer.

9. Need Help

For any questions about refunds, returns, or exchanges, contact us at Contact@smithhairsalon.com or call your nearest salon. We are happy to help.